Return & Refund Policy

1. Request Within 30 Days

For our voluntary return offer, contact service@zepkiv.com within 30 days after receiving your order. Include the order number and your request. This window does not shorten mandatory withdrawal periods or rights concerning faulty or misdescribed goods.

2. Ordinary Change-of-Mind Returns

Items under the voluntary offer should be unused, unwashed, unaltered and complete, with supplied accessories and relevant tags or seals intact. Provide the order number or other suitable purchase evidence.

Used personal-care tools fall outside this voluntary offer unless we agree otherwise or law requires a return. Custom-made exclusions apply only where lawful and properly disclosed.

3. Hygiene Seals

A hygiene exception to statutory withdrawal applies only where applicable law allows it: the goods were supplied sealed, are genuinely unsuitable for return for health-protection or hygiene reasons, and were unsealed after delivery. Required pre-purchase information must have been provided.

Beauty tools are not automatically all excluded. Hygiene conditions do not remove rights for a defective, incorrect or misdescribed product.

4. Return Instructions

1. Contact support with purchase details and the issue or request.
2. Receive the appropriate destination and packaging instructions.
3. Pack securely and keep postage or tracking evidence.

The registered address is not automatically a returns facility. Ask for the correct location. This administrative process does not invalidate a withdrawal notice sent within a statutory deadline.

5. Damage, Faults and Supply Errors

Tell us promptly if goods arrive damaged, faulty or incorrect. Photographs can assist, but their absence does not automatically defeat a legal claim. We will assess the required repair, replacement, reduction or refund.

We cover necessary return costs for a confirmed defect or supply error where required. Customers generally pay ordinary change-of-mind postage when this was lawfully disclosed. An exchange depends on available stock.

6. Refunds and Statutory Rights

After review, we explain the outcome and initiate any due refund without undue delay and within applicable deadlines, normally to the original payment method. Bank posting times vary. Refundable original delivery charges depend on the applicable right and circumstances.

Where EU distance-selling withdrawal applies, you normally have 14 days after delivery to notify withdrawal and another 14 days to send goods back, subject to lawful exceptions. Required refunds, including standard outbound delivery costs where applicable, are due within 14 days of notification; reimbursement may be withheld until goods or return evidence are received where permitted. Necessary inspection alone does not remove withdrawal rights.

Mandatory consumer protections take priority over this policy.