zepkiv™ / Delivery Information
From our edit to your routine.
Preparation, transit estimates, delivery charges and parcel assistance.
Last updated: October 21, 2026
1. Processing Your Order
Normal preparation takes 1–2 business days following payment confirmation. Business days exclude weekends and applicable public holidays. Processing does not include carrier transit.
Verification or stock issues can affect preparation. We communicate material delays and provide cancellation or refund options where required.
2. Estimated Transit
For eligible U.S. destinations, transit is estimated at 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. Other available destinations and services are shown at checkout.
Carrier disruption, customs, weather and holidays may alter arrival estimates. Applicable rights concerning delay or non-delivery remain in force.
3. Delivery and Import Charges
Checkout displays available shipping options, charges and collected taxes for your order. Promotional delivery offers apply only under their stated terms.
International duties or other import charges depend on destination and the disclosed shipping arrangement. Contact us before ordering if the arrangement is unclear.
4. Tracking and Delivery Details
Tracking is supplied after dispatch where supported. Scans may appear later than label creation. Confirm the recipient name, street address, unit and postal code before checkout.
Request corrections immediately. A dispatched parcel may no longer be amendable. Additional delivery costs, if applicable, must be reasonable, explained and lawful.
5. Parcel Problems
If tracking stalls, an item is damaged or a delivered parcel cannot be located, contact us with the order number. Keep packaging and any photos that could help the investigation. Mirrors and other delicate items should remain securely packed when a return is requested.
We review missing or returned parcels and explain available redelivery, replacement or refund options. A delivery scan alone does not remove statutory non-delivery rights. See our Return & Refund Policy.