Contact information

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zepkiv™ / Customer Care

Let us help with the details.

Questions about a beauty tool, an order or your next step? Contact zepkiv™.

Last updated: October 21, 2026

Get in Touch

Email service@zepkiv.com or call +86 134 3052 1068. International calling charges may apply.

Our support hours are 8:00 AM – 10:00 PM Daily, China Standard Time (UTC+8). Messages received outside these hours are reviewed during the next support period.

Before You Order

Ask about listed materials, dimensions, included accessories, cleaning instructions, tool compatibility or available delivery options. Send the product name or page link so we can identify it.

Our collection covers makeup tools, grooming accessories and vanity essentials. Product-specific information should guide your choice.

Help with a Purchase

Include your order number, checkout email and a short explanation. For damaged or incorrect goods, photographs of the item, label and packaging can assist our review. Photos are helpful where available.

For cancellations or address corrections, contact us immediately. We will check what is possible at the current fulfillment stage.

Useful Before You Write

Visit the FAQ, Shipping Policy and Return & Refund Policy.

Contact us for the correct return destination before sending merchandise. The registered address is not automatically a return facility. Never email full card details, passwords or verification codes.